AI Customer Feedback (NPS) Agent: Feedback that turns into action
More than an NPS score – reasons, at-risk customers and a task for the right person.
The problem
NPS surveys collect numbers, but no one analyses the comments. Unhappy customers are noticed only when they cancel.
Who it's for
Service companies with recurring customers: leasing, rental, servicing, SaaS, logistics.
How it works
- 1
The agent sends NPS/CSAT surveys after key events (delivery, service, contract end).
- 2
AI groups comments by topic and sentiment and links them to the customer and contract value.
- 3
For detractors it instantly creates a CRM task and notifies Teams; a monthly topic report follows.
What's included
- Event-driven NPS/CSAT surveys
- Comment topic and sentiment analysis
- Detractor alerts with CRM tasks
- Topics linked to customer value
- Monthly "Voice of Customer" report
Access & control
The agent sees only survey responses and the related customer card. Personal data can be pseudonymised in analysis if needed.
Rollout
2–3 weeks
Indicative pricing
Monthly subscription from 490 EUR/month + rollout from 1,500 EUR.
Prices are indicative and refined by scope.
In the market: what alternatives offer
Closes the loop: from survey to CRM task and Teams notification – on an SME budget.
"The survey is a commodity, the analysis is not." Value lies in linking comment topics to customer value and responding fast.
Included in bundles
Customer service
Knowledge search, single-stream requests and the NPS loop.
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