Innolab GO Live Agent: All customer channels – in one stream
No request gets lost: AI sorts, assigns and drafts a reply in seconds.
The problem
Requests arrive in shared inboxes (info@, sales@), web forms, chatbots and Zendesk. No one sees the full flow, replies are late and some requests go unanswered.
Who it's for
Companies with 50+ requests per month: leasing, rental, e-commerce, services, logistics.
How it works
- 1
We merge inboxes, forms, chatbot and helpdesk into one stream inside Teams.
- 2
AI detects topic, priority and customer, and assigns the right owner.
- 3
It drafts a reply from the knowledge base and resolves simple questions itself for enabled topics.
What's included
- Channel unification (email, forms, chat, Zendesk, etc.)
- AI triage and automatic assignment
- Reply drafts and auto-replies for selected topics
- Hand-off to a human with full context
- SLA and response time dashboard
Access & control
Access only to specified inboxes and channels. Auto-replies only for topics you enable; otherwise the agent prepares a draft for a human.
Rollout
3–5 weeks
Indicative pricing
Monthly platform licence + fee per AI-resolved request (pay-per-resolution). Rollout from 3,900 EUR.
Prices are indicative and refined by scope.
In the market: what alternatives offer
No need to change your helpdesk or learn a new system – everything in Teams. Lithuanian, Latvian, Estonian, Russian. EU data.
Pay per outcome (resolved request), AI enabled by topic, and hand-off to a human with an AI confidence explanation.
Included in bundles
Customer service
Knowledge search, single-stream requests and the NPS loop.
Not sure where to start?
Book a free 30-minute intro call and we'll map which product pays back fastest for you.
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